![]() Schaper, who nicknamed the flight “ the Voyage of the Damned,” noted the flight was further delayed after “another loud angry woman” got up to use the bathroom during the incident, meaning the plane couldn’t take off until she got back to her seat. Eventually, a member of the flight crew came by with a broom to sweep up the rice. She has let us all know that we were not raised right and she is disappointed in all of us,” Schaper wrote. “We apologize, but, again, I don’t think you want to walk through it, so let us just take care of it before we leave.”ĭespite the cleanup, Schaper claimed the flight attendant was clearly angry the culprit never came forward - and scolded everyone. “We’re cleaning this rice so you don’t have to walk through it and it won’t be an eyesore,” she said over the speakers. Jennifer Schaper/Twitter Passengers reportedly started laughing as they waited for someone to ‘fess up.’ Jennifer Schaper/Twitter A flight was delayed after a frustrated flight attendant demanded passengers clean up spilled rice from in the middle of the aisle. “The people in my row and I now have the giggles and she’s looking at us suspiciously,” Schaper wrote of the flight attendants’ apparent determination to find the culprit.Īs the flight crew waited for a broom to clean up the mess, the flight attendant could be heard in a follow up video apologizing to passengers for the delay. Schaper, who dubbed the incident “#RiceGate,” said she and some other passengers couldn’t believe the pre-flight drama, laughing as they waited for someone to ‘fess up.’ “They are refusing to leave the gate until someone cleans the rice.” “The flight attendant screamed ‘Who spilled rice?’ and is walking up and down the aisles,” she tweeted. Jennifer Schaper, who documented the incident after she got on the April 15 flight at Georgia’s Hartsfield-Jackson Atlanta International Airport, said someone made the mess almost immediately after people began boarding the plane. Unfasten your seatbelts and clean this mess.Ī Southwest Airlines flight was delayed after a frustrated flight attendant demanded passengers clean up spilled rice from in the middle of the aisle. Rowdy, ‘drunk’ passenger dragged off Southwest flight out of NOLA Wild video shows unruly passenger spit on people while being dragged off Southwest flight Jeff Hefner, pilot of doomed ‘ghost plane’ crash in Virginia, was known as ‘Mr. Third, he said, the company needs to come up with plans for key airports where pilots and flight attendants are based.Ex-Southwest Airlines employee charged with selling phony travel vouchers for $1.9M Second, it needs to make incremental patches and changes to its crew modeling software. “But preemptively canceling is so hard because people can get upset and you lose money, especially if the weather isn’t that bad.”Īndrew Watterson, who took over the chief operating officer job in October from longtime leader Mike Van De Ven, said the company has come up with a three-pronged plan to prevent another meltdown while it accelerates a total overhaul of the flawed crew scheduling software.įirst, executives created a system for the company to take over pilot and flight attendant rescheduling manually, using a team of about 1,000 volunteers at corporate headquarters who made phone calls to find out where crew members were and when they could fly again. “One of the emerging best practices that is so painful is to preemptively cancel if there is bad weather in one region,” Pomeroy said. Southwest has planned its biggest flight schedule in history for the coming months, including more than 130,000 flights in July, according to Cirium. Pomeroy said Southwest has few options but to cut schedules again, particularly during peak periods when planes are more full and there are fewer options to rebook passengers. “You need all three.”Īfter a wave of mass cancellations in 2021 and early 2022 as the airline industry recovered from the COVID-19 pandemic and reduced workforces, carriers such as Southwest cut thousands of flights heading into the summer in order to make sure it could handle a surge of leisure travelers. “It’s really people, process and technology,” Pomeroy said. “The world’s best software is not going to get you out of this situation.” Blair Pomeroy, an assistant business professor at the University of Pittsburgh and a former employee at American Airlines, United and Qatar Airways. “It’s always reliability versus cost structure, and reliability is expensive,” said H.
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